In today's digital age, email communication is a daily necessity.
However, it can sometimes lead to e-rage - those moments of frustration and anger triggered by the content or tone of the messages in your inbox.
Here are some quick tips to help avoid email rage:
● Pause Before Responding: When you receive a bothersome email, resist the urge to reply immediately. Take a moment to compose yourself and think about your response
● Choose Your Words Wisely: Be mindful of your language. Avoid using aggressive or confrontational words that could escalate the situation. Maintain a calm and professional tone
● Consider the Sender's Perspective: Try to see the issue from the sender's point of view. Understanding their intentions or concerns can help you respond more empathetically, which may take time and reflection
● Seek Clarification: If the email is unclear or seems confrontational, ask for clarification rather than assuming the worst. This can prevent misunderstandings
● Don't Take it Personally: there is no excuse for being rude in email just as there is no excuse for being rude in person. It is more of a negative reflection of the sender than the recipient, so try not to become emotional about it
● Take It Offline: If a situation appears to be escalating, consider discussing it in person or via a phone call. Email isn't always the best medium for resolving complex or emotionally charged issues.
By following these tips, you can maintain better relationships and reduce stress in your email interactions.
But if the content or tone of what you have received is grossly unacceptable or amounts to harassment or bullying, do not hesitate to take advice from the relevant authorities or your employer if it was received within a work context.
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